Conflict resolution
A conflict does not change the actual feelings you have for a person. By clearly identifying needs, you establish a positive attitude towards conflict by understanding yourself better.
introduction
Conflict representation
Conflict clarification
Conflict resolution
agreement
Communication
A message is often not heard the way it is intended.
"We still have coffee?"
In everyday communication it is important to find out what the sender really meant.
01
Sachebene
The factual level reveals data and facts. We pass on the pure content without emotions.
"We still have coffee?"
02
Self-revelation
The self-disclosure level tells us what the speaker is saying about himself.
"He would like to drink coffee."
03
Apellbene
The appeal level reveals what the sender wants from the message recipient. Our messages are usually intended to fulfill a function.
"He wants me to make coffee."
04
Relationship level
The relationship level explains the connection between sender and receiver. This influences the way of speaking.
"I always have to make coffee."
